Let's project admins choose which SLA metrics appear on the Jira Service Management customer portal. Set visibility per project, optional JQL rules, and display formats. Customers see live SLA status without a Jira license.
Publish the SLA metrics you choose to the JSM portal and CSM spaces. Customers see live status, targets and progress on their own requests — no Jira license needed. JQL conditions and four display formats.
Linked SLA shows the SLA of linked JSM requests right on the work item — in Software, Business or JSM projects. Grouped per request with a breached/met summary, most urgent first. Fully permission-checked.
Portal Edit adds an Edit request action to the portal. Admins whitelist fields per project, optionally narrowed by JQL or user groups. Markdown descriptions, all standard field types, validation and audit comments.